The restaurant POS system interfaces and controls all areas of the restaurant on a continuous basis 24-hours a day. Everyone is involved with the restaurant POS system including:
Let’s look at each of these areas separately and see how your point of sale system can impact each:
Staff – By interfacing with your employees you save time and money.
Employee Scheduling by restricting unauthorized clock-in and clock-outs for all employees
Employee TimeKeeping by capturing clock-in and clock-out time card data for all employees
Employee Tip Reporting by capturing sales revenue, cash tip and charge tip data for all tipped employees
Employee Human Resources by capturing all personnel data for all employees
Employee Email & Reminders for internal communications
Guests – For the guest the restaurant POS system is their lifeline to a smooth dining experience.
Guest Reservations can be internal within the restaurant POS system or interfaced to a third party Internet based reservation system.
You can include Wait List function with guest notification that their table is ready via a beeper or their cell phone
Guest Order Entry captures the guest’s order details and transmitting this data to the appropriate preparation areas. These orders could be generated by counter staff, server staff, bartenders, drive-through staff, phone-in order takers or online orders entered by the guest from their PC, tablet or smart phone.
Guest Check Preparation creates a detailed and accurate accounting of all items ordered with the deduction of any authorized discounts and the addition of applicable sales tax, service charges and delivery fees.
Guest Payment Process includes payments by cash, gift card, multiple credit card brands, house charge, member charge, hotel room charge or cell phone and the payment process can also be split among multiple payment types and/or multiple guests.
Guest Reward Tracking for loyalty programs can be internal within the restaurant POS system or interfaced to a third party Internet based loyalty-rewards program.
For restaurant management the functions are almost endless, here are just a few:
Alerts for excessive labor costs, discounts or voids.
Table Management for table availability, wait time calculations, table revenue and reporting.
Inventory Management at the ingredient level with menu item costing,
Inventory control and reorder functions
Accounting and Reporting at all levels with recaps by employee, by menu item, by menu category, by department, by payment type, by order type and by time of day for revenue, labor and costs